Last updated: 22 August 2025

Welcome to Optra Labs. This Privacy Policy explains how we collect, use, and protect your information when you use our platform. By accessing or using our services, you agree to the practices described here. If you do not agree, you must not use the platform.

1. About Optra Labs
Optra Labs is the trading name under which the partners operate and provide the services described in this Privacy Policy. We are committed to protecting your personal information and ensuring transparency about how it is handled.

2. Information We Collect
We collect and process personal identifiers such as your name, email address, and contact details. We also collect business information including industry, company size, and grant categories of interest. Grant application data such as selected grant types, the purpose or reason for application, and related details are collected. Uploaded content such as documents, PDFs, text inputs, and other materials you provide are processed. Technical data such as IP address, browser type, and usage logs may also be collected to help maintain and improve the platform.

3. How We Use Your Information
Your information is used to run eligibility checks and provide structured guidance, generate draft application documents, improve the accuracy of recommendations through our automated feedback loop, and store and analyse information in our secure vector database to refine results and provide context-aware assistance. We also use your data to communicate with you about updates, features, or relevant opportunities, and to comply with legal obligations.

4. Payments and Third-Party Processing
Payments are securely processed by Lemon Squeezy, who acts as the Merchant of Record. Your payment details are collected and handled by Lemon Squeezy in accordance with their policies. We do not store full payment card details on our systems.

5. Data Sharing
We do not sell your personal data to third parties. Aggregated and anonymised data may be shared for analytics, research, or product improvement. Limited data may be shared with service providers who support our operations, under confidentiality obligations.

6. Data Retention
We retain your data for as long as necessary to provide the service. Some anonymised or aggregated information may be retained indefinitely for analytics. You may request deletion of your personal data, although residual copies or anonymised forms may remain in backups or logs.

7. Security
We implement reasonable technical and organisational measures to protect your data, including secure storage in a vector database. While we take steps to safeguard information, no system is completely secure and we cannot guarantee absolute protection.

8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, please contact us at the email address provided below.

9. International Data Transfers
Your data may be stored and processed in systems located outside Singapore. By using the platform, you consent to such transfers, provided that adequate safeguards are maintained.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: optralabs.ai@gmail.com